In spring 2026, we conducted a customer satisfaction survey to better understand our customers’ experiences of working with us and to identify new opportunities for improvement.
The results were highly encouraging. Pyroll Customer Satisfaction Survey 2026 shows strong customer satisfaction and trust. Our Net Promoter Score (NPS) reached 64, reflecting customers’ strong willingness to recommend Pyroll.
NPS measures customers’ willingness to recommend a company to their colleagues, business partners, and other industry professionals. A high score is a strong indication of customer satisfaction, trust, and a positive customer experience.
Trust Is Built Through Collaboration
According to the survey, our customers particularly value smooth collaboration, expert service, and reliable deliveries.
We received special recognition for:
- the expertise of our team
- smooth collaboration
- excellent customer service
- delivery reliability and trustworthiness
Many of the open-ended responses highlighted Pyroll’s role as a partner that is easy to work with and capable of finding solutions for a wide range of packaging needs.
“The collaboration and communication have been excellent throughout our partnership. You take great care of your customers and actively build long-term relationships. We truly value our cooperation with you.”
Customer feedback
Our Greatest Strength Is Our People
The survey shows that customers’ willingness to recommend Pyroll is driven above all by our people, service, and reliability. Our customers particularly appreciate receiving quick support, prompt answers to their questions, and assistance in developing packaging solutions. The results reinforce our belief that long-term customer relationships are built on trust, expertise, and collaboration.
Our Customers Help Us Improve
The survey also provided valuable suggestions for improvement.
Our customers would like to see more:
- proactive communication
- information about new solutions
- visibility into product development and innovations
- forward-looking communication
Turning Feedback into Action
Customer feedback is an important tool in our continuous improvement efforts.
During 2026, we will focus especially on:
- proactive customer communication
- making our product development and innovations more visible
- highlighting our sustainability initiatives
- developing solutions that support our customers’ business growth
Our goal is to be more than a packaging supplier. We want to be a trusted partner that helps our customers develop their products, packaging solutions, and businesses both today and in the future.
Thank You for Your Trust
A warm thank you to all customers who participated in the survey.
Your feedback is invaluable to us and helps guide our development every day. Together with our customers, we will continue to build even better packaging solutions for the future.
Learn more about our packaging solutions and services https://www.pyroll.com/en/products/
